AI Agents
AI Agents Wien
We build custom AI agents — autonomous assistants with tool access, memory, and real decision-making. No toy builders, no prompt hacks. Agents that understand your systems and get work done on their own.
Features
What we offer
Customer Service Agents
AI agents that handle customer inquiries end-to-end — with access to your knowledge base, CRM, and ticketing system. Qualified answers, seamless handoff to humans when needed.
Voice Agents
Speaking AI agents for phone support, appointment scheduling, and qualification calls. Real-time voice processing with Pipecat, ElevenLabs, and modern LLMs.
Tool Use & Function Calling
Agents that autonomously operate internal systems. Research, booking, data reconciliation — with clearly defined permissions and boundaries.
Memory & Context
Agents with persistent memory for long-term context and ongoing conversations. Your agent never forgets what matters.
Internal Knowledge Agents
Agents that tap into your documents, handbooks, and knowledge sources. Employees ask in plain language, the agent returns accurate answers with citations.
Multi-Agent Systems
Complex tasks split across specialized agents that cooperate. A research agent, a writing agent, a review agent — orchestrated and monitored.
Process
Our process
Use-Case Definition
We clarify what the agent should actually do. Which tasks, which tools, which boundaries. No over-engineering — only what creates value.
Architecture & Tool Design
Design the tasks, data access and boundaries. Memory strategy and guardrails are planned from day one.
Implementation
Built with logging, evaluation and a clean handoff path to humans.
Evaluation & Rollout
Agent behavior is measured against real test cases. Gradual rollout, cost and quality monitoring, continuous optimization.
AI Agents for Vienna Businesses
Vienna is investing heavily in AI — across tourism, financial services, and public administration. Instead of more pilot projects without outcomes, we build productive AI agents: voice agents that take reservation calls, sales agents that qualify leads, knowledge agents that guide your team through thousands of pages of documentation in seconds. Austrian support, EU-compliant operation, Handschlagqualitaet.
1,200+
Tech Startups
€100B
City GDP
More about this service
AI Agents — full service overviewFAQ
Frequently Asked Questions
Do I have to send data to the US for the AI agent to work?
No. We prefer EU-hosted LLMs (Azure OpenAI EU, Mistral Europe) or open-source models on Austrian servers. For most use cases that's fully sufficient.
Do you help with Austrian funding applications?
We advise on the funding landscape and work with partners on applications. The funding decision is made with a certified consultant — we provide the technical backbone.
Industry focus
Ready to get started?
Let's find out in a free initial consultation how we can implement your project.
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